Your personal information is important to us at Huntingdon Hearing & Balance. We prioritise keeping your information secure and will only use your information within the context of the care we provide. Our goal is to protect the privacy and quality of the information we manage.
This privacy policy explains how we use your data and how this complies with GDPR regulations.
We will use your personal information for a variety of purposes including, but not limited to; providing you with care and support, sharing it with other medical professionals, and seeking feedback regarding your patient experience. We complete accurate, legible and contemporaneous records of activity and comply with legal and workplace requirements and protocols for safe record-keeping and storage.
1. What personal information do we collect and hold?
We may collect personal information from several sources including:
Directly from you when you
- Book an appointment
- Complete pre appointment questions and forms
- Contact us through our website, phone, email, social media or letter
- During an appointment
From other healthcare organisations
- Through medical records from GPs and other health professionals
We collect
- Name
- Contact details, such as postal address, email address and telephone number
- Occupation
- Emergency contact details, including next of kin
- Background referral and GP details
- Financial information, such as credit card details used to pay us
Special categories
- Details of your current or former physical or mental health, including information about any healthcare you have received from other healthcare providers such as GPs, dentist, or hospitals as well as medicines taken.
- Details of services you have received from us including your management plans
2. How will we communicate with you?
We may communicate with you in a range of ways including by telephone, email, text message or post. If you are unavailable on a telephone number you have provided, we may leave a voice message if appropriate, including only sufficient details so that you can identify the call is from us and how to call us back.
We may communicate by SMS or email using the details you have provided.
3. How we use your information
We use your personal information to:
- provide you with care and support based on your individual needs
- respond to your enquiries and manage your appointments
- comply with legal and insurance obligations (e.g. medical record keeping requirements)
We may disclose your personal information to third parties for reasons which might include:
- To a healthcare professional involved in your treatment
- Anyone that you ask me to communicate with or provide as an emergency contact
- NHS organisations
- Other private sector healthcare providers
- Your GP
- Your dentist
- Other clinicians
- Debt collection agencies
We may use your personal information to provide information about products or services which may be of interest if you have given consent for us to do so.
4. Data retention
We will retain your personal information only for as long as necessary to provide our services and to comply with our legal and regulatory obligations. If you would like further information about the periods for which your personal information will be stored please contact us.
5. Your Data Protection Rights
Under data protection law you have the right to:
- Access the personal information we hold about you and details about how use it.
- Request corrections to any inaccurate or incomplete information
- Request deletion of your personal data (subject to legal requirements)
- Object to marketing
Contact us
If you have any questions about this privacy policy please contact us on: info@hearingbalance.co.uk
We may update this Privacy Policy to ensure it remains accurate.
This privacy policy was last updated on 16th January 2026